How Quickcomm Technologies collects, uses, and protects your personal information.

Privacy Policy

Quickcomm Technologies Private Limited ("Quickcomm," "we," "us," or "our") operates the website www.quickcomm.net and provides managed IT, cloud communications, telephony, and related services. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the choices you have regarding your data.

By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

Information you provide directly:

Contact details — name, email address, phone number, company name, and designation when you fill out a contact form, request a demo, or engage our services.
Billing and payment information — GST number, billing address, and payment instrument details processed through our authorised payment gateways.
Service configuration data — technical details you share when onboarding onto our managed communications or cloud services.
Communications — emails, support tickets, call recordings (where applicable and with consent), and chat messages exchanged with our team.

Information collected automatically:

Device and browser data — IP address, browser type and version, operating system, device identifiers.
Usage data — pages visited, time spent, referral URLs, and clickstream data collected via cookies and similar technologies.
Log files — server access logs that record requests made to our infrastructure.

Information from third parties:

CRM and lead data received through integrations (e.g., Bitrix24, Facebook Lead Ads, WhatsApp Business API).
Publicly available business information for B2B prospecting purposes.

How We Use Your Information

We use personal data for the following purposes:

Service delivery: provisioning, configuring, and supporting the communications, telephony, and managed-IT solutions you have engaged.
Account management: maintaining your account, processing renewals, and managing billing.
Customer support: responding to queries, troubleshooting issues, and resolving complaints.
Sales and marketing: sending service updates, promotional communications, and product announcements. You may opt out at any time.
Analytics and improvement: understanding how visitors use our website so we can improve content, performance, and user experience.
Legal and compliance: fulfilling our obligations under applicable laws, including GST/tax reporting, FEMA compliance, and responding to lawful government requests.
Security: detecting and preventing fraud, unauthorised access, and other malicious activity

Legal Basis for Processing

We process your personal data on one or more of the following grounds:

Contract performance: processing necessary to deliver the services you have contracted with us.
Legitimate interests: improving our products, marketing to existing customers, and securing our systems, where such interests are not overridden by your rights.
Legal obligation: where we are required by law to process or retain certain data.
Consent: for specific uses such as marketing communications or cookie placement, where we have obtained your prior consent.

Sharing of Information

We do not sell your personal data. We may share it only in the following circumstances:

Service partners and vendors: cloud hosting providers, payment gateways, CRM platforms, communication APIs (e.g., Zoom, WhatsApp Business API partners), and IT infrastructure providers, bound by data-processing
agreements.
Group entities: affiliated entities within the Quickcomm group (including our Dubai entity) for service delivery and administration, subject to equivalent protections.
Legal authorities: when required by law, regulation, court order, or to protect the rights, property, or safety of Quickcomm, our customers, or the public.
Business transfers: in connection with a merger, acquisition, or sale of assets, where the recipient agrees to this policy's obligations.

We require all third parties to maintain the security of your data and to process it only for the purposes we specify.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

Active customer data is retained for the duration of the service relationship and for a period of three (3) years thereafter, unless a longer retention period is required by law.

Financial and transactional records are retained for a minimum of seven (7)years in accordance with Indian accounting and tax laws.

Marketing data is retained until you withdraw consent or opt out, whichever comes first.
Log and security data are typically retained for ninety (90) days and then deleted or anonymised.

When data is no longer required, it is securely deleted or anonymised.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to provide essential functionality and improve user experience.

These include:

Essential cookies required for the website to function correctly (e.g., session management).
Analytics cookies to measure traffic and understand how visitors use our site (e.g., Google Analytics).
Marketing cookies for tracking ad campaign effectiveness, where enabled.
You can manage cookie preferences through your browser settings or via our cookie consent banner. Disabling certain cookies may affect website
functionality.

For more information, please refer to your browser's help documentation.

Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

These include:

TLS encryption for data in transit.
Access controls and role-based permissions for internal systems.
Regular security assessments of our infrastructure.
Employee training on data protection practices.
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

If you suspect a data breach, please contact us immediately at privacy@quickcomm.net.

Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

Access: request a copy of the personal data we hold about you.

Correction: Request correction of inaccurate or incomplete data.

Deletion: request erasure of your data where it is no longer necessary for the purposes for which it was collected.

Portability: receive your data in a structured, machine-readable format.

Objection / Restriction: object to or restrict certain types of processing, including direct marketing.

Withdrawal of consent: where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

Grievance redressal: lodge a complaint with our Grievance Officer (details in Section 13).

To exercise any of these rights, write to us at privacy@quickcomm.net.

We will respond within 30 days. Certain requests may be subject to identity verification.

Third-Party Links

Our website may contain links to third-party websites or services (e.g., Zoom, payment portals, partner platforms). We are not responsible for the privacy
practices of those sites. We encourage you to review their privacy policies before sharing any personal information.

Children's Privacy

Our services are intended for business users and individuals aged 18 and above.

We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal information, don't hesitate to get in touch with us, and we will promptly delete it.

International Transfers

As Quickcomm operates in both India and the UAE, your data may be transferred to, stored in, or processed in jurisdictions other than your own.

We take steps to ensure that any such transfer is subject to adequate safeguards—including contractual protections—consistent with applicable data protectionlaws.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

When we make material changes, we
will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website.

Continued use of our website or services after the effective date of a revised policy constitutes acceptance of the changes.